Get in Touch With Us
If you have a question about our reviews, a correction to flag, or simply want to share feedback on the site, this page explains the best way to reach us and what to expect once you do.
How to Contact Us
Email is the most direct route to our editorial team. We read every message personally and aim to reply within two working days. Write to us at [email protected]
To help us respond quickly, please include a brief description of your enquiry in the subject line. The more context you give us upfront, the sooner we can get the right answer back to you.
What We Can Help With
There is no wrong reason to get in touch. The most common enquiries we receive fall into a few categories:
- Content questions — If anything on our site is unclear, or you want more detail about a specific casino, bonus or payment method we have covered, ask away.
- Accuracy and corrections — Our team works hard to keep information current, but the industry moves quickly. If you spot something that looks out of date or incorrect, please flag it and we will investigate promptly.
- Reader suggestions — Is there a casino, topic or comparison you would like us to cover? We genuinely shape future content around reader demand, so suggestions are always welcome.
- Partnership and commercial enquiries — If you represent a brand and want to discuss how we work with operators, please introduce yourself and outline your proposal. We review all approaches on their merits.
- Responsible gambling concerns — If you or someone close to you is looking for support around gambling habits, mention it in your message and we will point you towards appropriate resources in GB.
What Happens After You Write to Us
Every email is read by a real member of our team — we do not use automated responses as a substitute for a genuine reply. Once your message is reviewed, it is directed to the person best placed to help.
We aim to respond within two working days. During particularly busy periods it may take a little longer, but we will always follow up. We do not leave messages unanswered.
About Our Editorial Approach
Best Online Casinos researches and reviews casinos not on GamStop, with a particular focus on no KYC sites available to players in GB. Our rankings are based on editorial assessment — factors such as game range, bonus value and payment options — and are not influenced by commercial relationships. Operators cannot purchase a higher position in our lists.
If you have read our best non GamStop casinos guide and have a question about how a specific site was assessed, we are happy to explain our reasoning. Transparency matters to us, and reader scrutiny keeps our standards high.
A Note on Response Times
We are a UK-based editorial team. Our working hours follow standard GB business hours, Monday to Friday. Messages sent over the weekend will be picked up on the next working day.
We appreciate your patience and look forward to hearing from you.